Privacy Policy

We collect users’ data in different ways for the purpose of improving your experience and ensuring the integrity of the platform. The following are the main ways through which we gather data:

• Direct data from users. When you create an account, identify yourself, make a deposit, or play real money games in the casino, we may request your name, email address, and financial information;
• Technical Data. Every time you visit our website, we collect your IP address, type of device, browser version, language preferences, and the length of the session;
• Gaming Activity. We track your casino games in Australia, the length of your sessions, and how you play to suggest to you games that you are likely to enjoy and to help us enhance our services to you;
• Analytical Data. We use user activity logs, time spent on the pages, and site interactions to inform our optimization efforts;
• Third-Party Data. If you are using affiliated services within our network, we may receive other relevant information that may be of use in improving your gaming experience.

We use personal data only for the purposes identified in this policy, and they will benefit both you and King Billy Casino Australia. Some reasons for data collection include:

• To be able to give you access to our best online casino in Australia without a hitch;
• Securely processing your deposits, withdrawals, and account verification;
• To check if the customer meets the standards of our responsible gaming policy;
• Offering you the finest customer support;
• To send personalized promotions like free spins and other exclusive offers;
• To increase security and avoid fraud, money laundering, and other illegal activities;
• For the purpose of testing and launching new real money casino games;
• To prove that all operations are carried out in accordance with the law and regulations.

In order to ensure maximum security, we have classified the data as follows:

• Identity Data. Your full name, your gender, your date of birth, and your registered email address;
• Contact Data. Country of residence, city, postal code, and phone number;
• Financial Data. Payment instruments, financial transactions and other documents related to them, and other identification documents;
• Technical details and user experience. This includes IP address, device, and browser type, pages visited and games played, session duration, and so on;
• Marketing Preferences—This will help us know your preferences on the marketing communication and offers that you want to receive.

To enhance the user experience, we use cookies, which are small data files stored on your computer when you visit the site, to make the site work more effectively and to learn about your visit. This includes the number of visitors to the site, pages visited, and where the visit originated from. Cookies enable us to tailor our services to your preferences and to improve the user experience of our site by ensuring that your visits run as smoothly as possible. The types of cookies that we use include:

• Essential Cookies. These cookies are necessary for the operation of the website and for you to be able to move around and access the different services on the website;
•  Functional Cookies. These cookies allow the site to remember things that you have selected, such as your language, region, and session, so that they will be there when you return;
• Marketing Cookies. These cookies help track the performance of our advertisements and other marketing campaigns.

Our support team is available 24/7 via multiple channels. You may want to:

• Register on the platform;
• Access or change your personal information;
• Opt out of receiving marketing communications;
• Gain further clarity on the privacy policy;
• Report a problem or resolve a dispute.

To get in touch, use:

• Email – [email protected];
• Live chat on the official web page;
• The email address of the Data Protection Officer is [email protected].

If your query remains unresolved after 10 days, you have the right to escalate your case to Australian data protection authorities. At King Billy Casino Australia, we are committed to providing a safe, transparent, and enjoyable gaming experience. When you decide to play for real money with us, you are choosing a leading and trusted online casino with world-class standards in security and player care.